Howard M.

San Francisco, CA

I recently decided to have my system monitored. My main concern was for smoke detector protection .I had my system , which was hard wired when I had my log home built in 1998. I went for many ,many years without monitoring ;but decided about 5 years ago to have it monitored .I contacted a local alarm company; who came to my home and upgraded the system. They added some wireless smoke detectors and upgraded the panel. I then had them monitor the system. I stopped monitoring 2 years ago; and contacted the same company to put me back up and monitor the alarm .I did not like the fact that they were quite difficult to work with; so that is when I contacted Alarm Relay. WOW.. what a difference; from their sales department to their technical dept; everyone was so helpful; courteous and informative. I had to basically re-set the entire system…and Pauley walked me through the entire process .My experience with Alarm Relay has been fantastic. I have such peace of mind knowing my home is protected by a great company . I look forward to many years of honest monitoring