Frequently Asked Questions
Repair & Maintenance
Availability of Service & Permit Requirements
Terms of Service
Although the contract is for one year of service, you may cancel at any time and will not incur any penalties for doing so. However, there are no pro-rated refunds. If your service was inoperable for a significant period of time, please contact Accounting to discuss the details to determine any credits. Unused monitoring credits will be applied towards future service for up to one year.
Connecting to Our Service Successfully
Yes, it can. We do support alarm transmissions using Voice Over Internet Protocol. However, there are providers out there that we do not support. Magic Jack, VoIP-O, NetTalk BB, and some others are examples of providers that we do not support. The reason for this is that these technologies were not engineered to work with alarm system signaling. Some of the VoIP providers that we actively support are Vonage, AT&T U-Verse, Cox, Comcast, Time Warner Cable, Verizon FIOS, Brighthouse, Charter, and many others. If you would like to find out if we support your VoIP provider for alarm signaling please contact our sales team at 1-800-624-6866.
Pricing, Billing, & Payment
Don’t see your question? Check out our blog, browse our installation guides, or simply contact our Customer Service department at 1-800-624-6866