Here At Alarm Relay, You’re Family
At Alarm Relay, we’re not just another alarm company. You’re family.
We’re dedicated to bringing a human touch to the security industry. We take the time to get to know each and every one of our customers – and their security needs – personally.
We’ve been a veteran-owned, family-run, locally-operated business for over 47 years. Since then, thousands of customers have trusted us to protect their homes and businesses.
Whether it’s walking you through the ins and outs of your new system, reminding you to change the low battery in your security device, or simply standing guard around the clock so you can sleep peacefully – we’re here for you. Always.
“It is a rare treat to work with Alarm Relay. From my initial inquiry to setting up monitoring service – These people really like their jobs and it shows in how they treat customers – cheerfully, knowledgably, and anticipating what needs to be done.”
Rare Combo Of Service and Price
“It’s rare you get great service AND a great price. Alarm Relay has both. I have been a customer for 11 years in 3 different homes. They’ve been great since the start.”
The Best Service
“Working with Alarm Relay is a great experience. Setup was easy, quick, and painless. Highly recommended if you want to switch alarm companies. I have had better service and monitoring from Alarm Relay in the last 3 months then I had with my previous provider for 15 years!”
We Live and Work In The Communities We Protect
“I met a Security Engineer at a recent industry event in California, and was surprised to learn that he was a long-time customer of ours.
He said, “You guys are the best. You’ve been protecting both my homes since 2015. I had issues with my previous provider where I would call them and not get a response. I tried to switch, but other providers wouldn’t touch my existing system that I had already invested in – even though it worked perfectly fine!
Then I called Alarm Relay and your team stayed on the phone with me for over an hour – helping me find the right fit and getting me support. I had never experienced that before. I immediately became a customer for life.”
Stories like this are the reason we work so hard to do what we do. I love meeting our customers and hearing their experiences!”
– Paolo Piscatelli, CEO of Alarm Relay
Integrity, Accountability, and Commitment
Reliability, professionalism, and personal responsibility are at the core of everything we do.
Lasting relationships are the lifeblood of our business. Our team prides themselves on honoring their commitments to our customers and to each other.
We promise to be proactive in finding solutions for our customers that are the best fit for their individual situation. And when you need an assessment or security help, you can relax knowing a highly-skilled team with proven skills and dedication to excellence are handling your every need.
Immediate Response When Every Second Counts
In an emergency situation, every second feels like an eternity. That’s why we treat every alarm trigger as a serious threat and take immediate action.
Many security providers are out of touch with their customers since they outsource their monitoring services to 3rd parties. This causes response delays, poor customer service, and breakdowns in critical communication.
At Alarm Relay, we fully manage and control all security services in-house so we’re always in touch.
On average, our U.L. Certified Professional Monitoring Station responds to your alarm in 30 seconds or less.
Looking to switch to a security service who cares?
We Take Security Seriously
FDIC National Banks
…and thousands of businesses and residential customers across the country
“What I enjoy most about Alarm Relay is that a real person answers the phone! That is a huge customer service plus!”
– Mike B.
Life Moves Fast – We’re With You Through It All
I’ve used Alarm Relay for 10 years now and am very satisfied with their monitoring service and excellent prices. I have set up three different homes with them and in all cases they patiently worked with me through it all.
– Ashok A.
How We Work
We choose to do things differently than other security providers.
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We’re supported and endorsed by:
The National Fire Protection Agency (NFPA) is widely known as a codes and standards organization. Their mission is to provide you with the information and knowledge to perform jobs well in today’s ever-changing environment. With 300 codes and standards that are designed to minimize the risk and effects of fire by establishing criteria for building, processing, design, service, and installation around the world.
The Automatic Fire Alarm Association (AFAA) is the only not-for-profit association exclusively focused on the fire alarm industry. Founded in 1953 in Chicago, Illinois by a mixed group of contractors, engineers, and manufacturers.
The California Alarm Association (CAA) develops and manages programs to benefit members and to promote the growth of professionalism in the electronic security industry throughout the state of California.
TMA is an internationally-recognized non-profit trade association that represents professional monitoring companies, including those listed by a TMA-approved Nationally Recognized Testing Laboratory: UL, FM Global, or Intertek/ETL, as well as unlisted companies, integrators, and providers of products and services to the industry.
As a global company with more than 120 years of expertise, UL works with customers and stakeholders to help them navigate market complexity. UL brings clarity and empowers trust to support the responsible development, production, marketing and purchase of the goods, solutions, and innovations of today and tomorrow.
The California Automatic Fire Alarm Association (CAFAA) was founded in 1970. It is a not-for-profit organization that is concerned with fire alarm issues in California. Memberships consists of fire alarm installation and monitoring companies, fire alarm manufacturer’s representatives and distributors, registered professional engineers, and building and fire officials.