Reviews
I had a different monitoring company for approximately 40 years. They changed ownership and I was unhappy with the price increase and attitude. A friend of mine switched from that company to Alarm Relay. It took me several months but I finally switch. I really found a completely different attitude as well as a price that was less than half of what the previous...
Great experience when i was signing up for their service. Also saved 50% off my previous alarm company!
The best rates we could find. The customer service is excellent - very courteous, informative and thorough.
Just signed up to transfer today! Susan was very polite and took the time to answer all my questions. We have been corresponding back and forth via e-mail and phone for a few weeks.
VERY patient during 3 setup attempts due to issues with the alarm. Great service
Process was complete in 30 min
Step by step instructions over the phone
Everything was fantastic !!! 1st call was awesome !!! tech call back was awesome !!!! so glad i found
Alarm Relay!!!!
Alarm relay is very knowledgeable and made the install process easy. They were courteous and professional and took the time to answer all our questions. We highly recommend Alarm Relay.
Outstanding, very fast almost too fast at responding to alarm signals. Always friendly when I need to deal with them.
Exceptional service ...easy transition from previous service..Christina was very knowledgeable and helpful...technician was very easy to work with making switch over the phone
Everyone I’ve dealt with at Alarm Relay has been friendly, professional and super efficient. Carly helped us get our new service ordered and a technician booked quickly and was able to answer all my questions. They helpfully sent reminder messages before our technician call, and the technician helping us get set up (Rodrigo) was awesome. Despite a couple of...
I had a different monitoring company for approximately 40 years. They changed ownership and I was unhappy with the price increase and attitude. A friend of mine switched from that company to Alarm Relay. It took me several months but I finally switch. I really found a completely different attitude as well as a price that was less than half of what the previous...
I've been nothing but happy with the service. With a 15 minute phone conversation, I was able to reprogram my old ADT alarm so they could monitor. The cost is a fraction of what I was paying with ADT, and they're right on the ball with calling if there is a trouble or alarm on the system. I never got that kind of service from ADT.
I found Alarm Relay while looking to switch alarm monitoring companies due to a price increase. Alarm Relay's pricing is very competitive and fit my budget. Once service was disconnect from my old alarm company, the switch over began. After speaking to sales and electronically signing standard documents, including filling out a new customer form, you will make...
I recently decided to have my system monitored. My main concern was for smoke detector protection .I had my system , which was hard wired when I had my log home built in 1998. I went for many ,many years without monitoring ;but decided about 5 years ago to have it monitored .I contacted a local alarm company; who came to my home and upgraded the system. They...
We have been a customer for over four years. Customer service is excellent. Their service technicians (Fernando, Paul & Tony) are knowledgeable, friendly and efficient. I have had alarm systems in our previous homes, so we know the difference between great and not-so-great. We wholeheartedly recommend Alarm Relay (Watchlight) 100%
7/30/19: We experienced a...
Excellent installation experience and system appears to be operating smoothly as it should but could not use "right out of the box" as their supplied installation instructions, promos and customer service on ordering imply. ---Mysteriously, they don't tell you that it cannot be used until an agent calls to program it. Once I learned that the appointment for...
I had a problem with one PIR which is a motion sensor. Erica was very patient with me on the phone and explained how I could bypass the zone in the interim until a technician was available to trouble shoot the problem. She expertly walked me through the process of programming the panel so I could still set my alarm by temporarily removing the troubled zone from...
Easy transaction and transition away from the other Alarm Company. I have been looking for a better option for a while. Alarm Relay is the better choice. Customer service is top notch. It is Great to hear a friendly voice on the other end. Thanks again for taking care of my needs.
Outstanding pricing and service - I'm saving over 40% from my previous company. Setup was excellent with a very patient and proficient technician (Christian). The whole thing took less than an hour. Office staff (Christina, Danielle, others) also very professional and friendly, expert assistance.
My wife and I decided to try Alarm Relay. We ordered a new device and scheduled a tech to help me install it. It took about an hour to install and program. It all went very smoothly. I was impressed with the techs knowledge of my system and checking things before we got started.
So I'm happy with our choice.
Tech help was concise, clear and patient. He explained everything very well and never faltered at knowing what the next step was.
Smooth
Excellent experience starting up Alarm Relay's monitoring service. Great price, sales staff and technical staff.
Carly and Christian were excellent at their jobs making the experience pleasant and efficient. Highly recommend their company.
Had technical service call to install and setup system. Technician was very helpful and we were able to set things very easily, including some new window sensors.
Cost effective. Good communication. Made set-up super easy. Helped with equipment selection - saving me close to $150.
Only started monitoring this week, but so far I’m very happy.
They helped me upgrade my alarm system and made sure it was operating correctly. The sales person (Susan) worked with me and made sure everything went smoothly. The technical support technicians were very knowledgeable and proficient. The entire experience was great, with just a couple of hiccups that were quickly resolved. Great service, courteous people, and...
Wow, this company has been amazing from the initial conversation to inquire about service to actually completing the service through the phone. My technician was so fast! I was done with the "installation process" in 30 minutes and it was super easy to follow. As long as I have good service with the alarm over the next year, I will continue to do business with them.
I just switched over and I was very pleased with the experience. So far I'm very impressed. The technician was outstanding and the application is great. I am looking forward to working with them into the future. Even the sales experience was pleasant with no pressure.
Switching over an existing alarm system in a newly purchased house turned out to be quite a chore, but the staff at Alarm Relay kept at it and today my upgraded system is working. I needed to replace the communications part of the system and it took several approaches to find the one that worked. Their support staff is excellent!
I purchased a system kit & everything was easy to setup.
Scheduled a call from a tech & he went thru the setup without a problem.
So far everything is exactly as promised, a lot less expensive than the big alarm companies !
