About Us
Here At Alarm Relay, You’re Family
At Alarm Relay, we’re not just another alarm company. You’re family.
We’re dedicated to bringing a human touch to the security industry. We take the time to get to know each and every one of our customers – and their security needs – personally.
We’ve been a veteran-owned, family-run, locally-operated business for over 47 years. Since then, thousands of customers have trusted us to protect their homes and businesses.
Whether it’s walking you through the ins and outs of your new system, reminding you to change the low battery in your security device, or simply standing guard around the clock so you can sleep peacefully – we’re here for you. Always.
Beyond outstanding!
“It is a rare treat to work with Alarm Relay. From my initial inquiry to setting up monitoring service – These people really like their jobs and it shows in how they treat customers – cheerfully, knowledgably, and anticipating what needs to be done.”
Jeffrey W.
Rare Combo Of Service and Price
“It’s rare you get great service AND a great price. Alarm Relay has both. I have been a customer for 11 years in 3 different homes. They’ve been great since the start.”
Paul P.
The Best Service
“Working with Alarm Relay is a great experience. Setup was easy, quick, and painless. Highly recommended if you want to switch alarm companies. I have had better service and monitoring from Alarm Relay in the last 3 months then I had with my previous provider for 15 years!”
Bria V.
We Live and Work In The Communities We Protect
“I met a Security Engineer at a recent industry event in California, and was surprised to learn that he was a long-time customer of ours.
He said, “You guys are the best. You’ve been protecting both my homes since 2015. I had issues with my previous provider where I would call them and not get a response. I tried to switch, but other providers wouldn’t touch my existing system that I had already invested in – even though it worked perfectly fine!
Then I called Alarm Relay and your team stayed on the phone with me for over an hour – helping me find the right fit and getting me support. I had never experienced that before. I immediately became a customer for life.”
Stories like this are the reason we work so hard to do what we do. I love meeting our customers and hearing their experiences!”
– Paolo Piscatelli, CEO of Alarm Relay
Integrity, Accountability, and Commitment
Reliability, professionalism, and personal responsibility are at the core of everything we do.
Lasting relationships are the lifeblood of our business. Our team prides themselves on honoring their commitments to our customers and to each other.
We promise to be proactive in finding solutions for our customers that are the best fit for their individual situation. And when you need an assessment or security help, you can relax knowing a highly-skilled team with proven skills and dedication to excellence are handling your every need.
Immediate Response When Every Second Counts
In an emergency situation, every second feels like an eternity. That’s why we treat every alarm trigger as a serious threat and take immediate action.
Many security providers are out of touch with their customers since they outsource their monitoring services to 3rd parties. This causes response delays, poor customer service, and breakdowns in critical communication.
At Alarm Relay, we fully manage and control all security services in-house so we’re always in touch.
On average, our U.L. Certified Professional Monitoring Station responds to your alarm in 30 seconds or less.
Looking to switch to a security service who cares?
I’ve triggered the alarm several times and the response is almost instant.
Michael O
Whenever the alarm goes off, like clockwork, I can expect a call on my cell from them within 15 seconds.
David T.
We have always felt secure since day one. When we set off an alarm they call within seconds. Thanks for keeping my family safe.
Deborah T.
We Take Security Seriously
The United
States Navy
FDIC National Banks
…and thousands of businesses and residential customers across the country
“What I enjoy most about Alarm Relay is that a real person answers the phone! That is a huge customer service plus!”
– Mike B.
Life Moves Fast – We’re With You Through It All
I’ve been with Alarm Relay for over 12 years covering two homes. Response has been immediate and service is always outstanding. Plus you can’t beat their price.
– Ken D.
I’ve used Alarm Relay for 10 years now and am very satisfied with their monitoring service and excellent prices. I have set up three different homes with them and in all cases they patiently worked with me through it all.
– Ashok A.
I have had nothing but positive experiences with Alarm Relay for more than a decade! Why pay two or three times what they charge for monitoring?
– Ashley H.
How We Work
We choose to do things differently than other security providers.
We’ll provide everything you need to minimize threats while catering to your specific needs and lifestyle.
When you contact us to learn more, become a new customer, or switch from your current provider – you’ll speak to one of our friendly security experts.
Working with you to assess your individual needs, go through your current system, and make recommendations designed to save you as much time and money as possible without sacrificing quality.
We provide our customers with U.L. Certificates of Professional Monitoring – this helps save money on your homeowners insurance policy. If you’re a homeowner, we’ll even help you get your alarm permit to make sure you’re compliant with your local First Responder jurisdiction.
We’ll also help you fill in any gaps in your security system, such as improving protection coverage, enhancing security communications, and implementing secure backups.
We understand that all security systems are inherently different. We work hard to understand those various systems and break them down simply for you. That way you’re always in control without getting weighed down by unnecessary technical information.
Get A Quick Quote From Us - No Pressure
Our Partners
We’re supported and endorsed by:
The National Fire Protection Agency (NFPA) is widely known as a codes and standards organization. Their mission is to provide you with the information and knowledge to perform jobs well in today’s ever-changing environment. With 300 codes and standards that are designed to minimize the risk and effects of fire by establishing criteria for building, processing, design, service, and installation around the world.
The Automatic Fire Alarm Association (AFAA) is the only not-for-profit association exclusively focused on the fire alarm industry. Founded in 1953 in Chicago, Illinois by a mixed group of contractors, engineers, and manufacturers.
The California Alarm Association (CAA) develops and manages programs to benefit members and to promote the growth of professionalism in the electronic security industry throughout the state of California.
TMA is an internationally-recognized non-profit trade association that represents professional monitoring companies, including those listed by a TMA-approved Nationally Recognized Testing Laboratory: UL, FM Global, or Intertek/ETL, as well as unlisted companies, integrators, and providers of products and services to the industry.
As a global company with more than 120 years of expertise, UL works with customers and stakeholders to help them navigate market complexity. UL brings clarity and empowers trust to support the responsible development, production, marketing and purchase of the goods, solutions, and innovations of today and tomorrow.
The California Automatic Fire Alarm Association (CAFAA) was founded in 1970. It is a not-for-profit organization that is concerned with fire alarm issues in California. Memberships consists of fire alarm installation and monitoring companies, fire alarm manufacturer’s representatives and distributors, registered professional engineers, and building and fire officials.
Ready to switch and save?
Our Promise To You
The Best Possible Price
Prioritizing your safety and security should never break the bank.
We offer affordable prices to help make security services accessible for everyone.
By using the most advanced technology, and staying at the forefront of industry trends, we’re able to offer lower prices than most security companies on the market.
This is because we eliminate the middleman and multiple 3rd-party companies. Our In-house Professional Monitoring Station, Technicians and Customer Care Teams are on the same team. This allows us to remain flexible while still keeping the prices low.
Since we’re UL certified, we can even help you get big discounts on your homeowners insurance policies!
If you’re tired of overpaying for security services – click here to switch and save today!
Quality That Surpasses The Highest Standards. Always.
When a wildfire spreads or a storm hits hard – there’s no excuse for a lapse in security.
That’s why we deploy critical redundancies and back-ups on all our monitoring , such as backup batteries, generators, and communication services.
All of our monitoring services are UL certified – meaning they meet the highest standards of security and safety certification.
And we hold the TMA 5 Diamond Award – the highest level of security accreditation.
We’re gladly inspected by these safety organizations multiple times per year, and always meet or exceed our mandated requirements.
Outstanding Customer Service
Your safety and security is our top priority. Second to that is delivering a caring and personalized experience.
Every situation is unique. That’s why we take the time to personally understand your needs.
This helps us tailor our service and care to meet your individual needs.
Don’t take our word for it. Our clients consistently say our customer service exceeds even the highest expectations.
We’ll Be Here When you Need Us. Every Minute. Every Day.
Emergencies never sleep. Your security shouldn’t either.
We monitor and support your home or business 24/7, all year round.
Day or night, we promise to keep constant watch so you don’t have to.
And when you reach out, you’ll always speak to a real person – not a robot or automated message.
If You Have It, We Support It
Alarm Relay supports the latest technology, as well as older systems that still work.
Many security companies refuse to work with old systems – forcing their customers to install costly new equipment.
At Alarm Relay, you can keep your current equipment or have us upgrade your existing system.
And if you’re just getting started and need a new system, we’ll gladly suggest several options at affordable prices.
The Most Advanced Technology
In a complex and ever-changing technological world, your security needs are constantly evolving.
We take training and research seriously. In fact, our team geeks out on keeping up with the latest technology and security solutions that change daily.
All of our systems and processes are updated regularly, and exceed expectations of intense scrutiny and safety compliance.
