Excellent installation experience and system appears to be operating smoothly as it should but could not use “right out of the box” as their supplied installation instructions, promos and customer service on ordering imply. —Mysteriously, they don’t tell you that it cannot be used until an agent calls to program it. Once I learned that the appointment for setup went well and the agent called right on time! Took not much time and he was friendly, efficient and gave easy to follow instructions for me on my end. Overall very happy!

I purchased a system kit & everything was easy to setup.
Scheduled a call from a tech & he went thru the setup without a problem.
So far everything is exactly as promised, a lot less expensive than the big alarm companies !

Switching over an existing alarm system in a newly purchased house turned out to be quite a chore, but the staff at Alarm Relay kept at it and today my upgraded system is working. I needed to replace the communications part of the system and it took several approaches to find the one that worked. Their support staff is excellent!

I just switched over and I was very pleased with the experience. So far I’m very impressed. The technician was outstanding and the application is great. I am looking forward to working with them into the future. Even the sales experience was pleasant with no pressure.

Cost effective. Good communication. Made set-up super easy. Helped with equipment selection – saving me close to $150.

Only started monitoring this week, but so far I’m very happy.

I had a different monitoring company for approximately 40 years. They changed ownership and I was unhappy with the price increase and attitude. A friend of mine switched from that company to Alarm Relay. It took me several months but I finally switch. I really found a completely different attitude as well as a price that was less than half of what the previous company raised their fees to. I have spoken to the corporate side of the company as well as the central station. They are all extremely professional as well as friendly as can be. To top it all off they have a very nice referral program that benefits both my friend who referred me as well as myself. I am going to do my best to refer them any business I can even if they stop the referral program. I appreciate a business that answers their phones and definitely seems to care about their customers.